Technical Environment: Windchill 8.0 to Windchill 10.1, MPMLink 10. Keeping up-to-date technical and functional knowledge (Architecture, Systems and Editor new versions) to ensure leveraging any new business opportunity while facing potential customers with composite backgrounds (DSI, Procurement, Business Program managers and Project Managers) Monitoring service delivery quality by building customer's specific Key Performance Indicators (time to contact, code quality reviews.) and participating actively on internal resource/people development aside internal HR entity. Defining teams organisation to ensure efficient TMA/Project service delivery with a sharp customer focus Strategic planning and execution on services provided to customers Compétences requises: Vous avez une bonne compréhension des opérations et des processus quotidiens de lutilisateur final. Setting-up financial production model aligned with customer business constraints (Catalogue models, fixe prices, T&M, nearshore/offshore delivery.) Gérer les besoins de formation Windchill des utilisateurs finaux/nouveaux employés. Reporting to General Manager and Finance, responsible for providing strategic and operational leadership in the TMA and Project Development around PTC PLM Solutions.Īligning systems, people organisation and business processes with built-in best practices, here are the key factors composing this role: Designed the automation of the data migration using best practices for the development batch scripts and IPSDATAUPLOAD, csv2tcxml, IPEM integration for Creo 7 for CAD. Lyon 2012 - maintenant Account Manager delivering services to Airbus Group Entities around PLM Solution based on PTC Technologies. Service Delivery Manager / Account Manager
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